Terms, Conditions and Code of Practice Terms & Conditions of Sale Please note that to protect your payment information we use PayPal as our credit card processing vendor for all of our products that can be purchased online. For more information please refer to the PayPal privacy policy on their website. Our consultancy service is payable upon receipt of a confirmation or purchase order and our susbsequent invoice to you. Masterclasses Payment should be made no later than one week prior to the masterclass and can be made in either British Pounds (sterling) or Euros. Payments in other currencies can be made by prior arrangement with the OFQT FINANCE DIRECTOR Payment covers all items as outlined on the information flyer associated with the masterclass and will be discharged according to delivery details. Where there are extra payments for additional services (e.g. ISO certfication charges, registration fees etc..) associated with the masterclass, these will be clearly outlined so that the client understands the total cost. Charges will be incurred by partcipants who cancel their place* according to the following:
* We are happy to take substitutions at any time if a participant finds that they are unable to attend for whatever reason, and can arrange the replacement locally. Substitutions must be notified to us by email prior to the masterclass. However, if the replacement does not turn up on the day of the masterclass the person who made the original booking will be liable to pay the full 100% of the course fee. We, the providers, reserve the right to postpone or cancel this event if there are insufficient registrations or if the presenters are unable to attend due to illness. If necessary, this will be notified no later than 10 days prior to the event and all registration payments taken will be promptly returned in full, but no compensation beyond this will be able to be made. Situational Knowledge Profiler™ All prices quoted are in British Pounds (sterling) and payment collection systems are set up to accept this currency via PayPal. Upon receipt of payment, customers indicate preferred format and will receive either:
With all of the formats there will be instructions about how to complete the profiler. Once this is done, it is returned to us, by email or fax, for scoring (not applicable in the case of the online version). We will then send a detailed analysis of your results along with our Action with Reflection in Learning (ARL) Workbook™ This will be sent as a PDF document by email or in hard copy by post if requested (P&P charges will apply if sent by post). Audio Books (Listen2Know™) All prices quoted are in British Pounds (sterling) and payment collection systems are set up to accept this currency via PayPal. Upon receipt of payment, customers can download the audio book in formats that allow it to be used in a range of players and viewers, e.g. iPOD, iPhone, QuickTime (MOV), WMV (Windows Media Player). With every purchase of an audio book, customers will also receive an added extra bonus of our Action with Reflection in Learning (ARL) Workbook™ This will be provided in two formats: Adobe PDF Reader and Digital Page Flip and will be sent by email. Alternatively, customers can choose to receive the audio book workbook on a CD-ROM by post, however, the postage and packing will be charged. Delivery of the CD-ROM and workbook to locations in England, Wales, Northern Ireland and Scotland will be based upon rates for a national courier. For orders of the CD-ROM and workbook from outside of the UK the delivery price quote will be based on an appropriate international courier. All posted orders should be with you within 7 days of acknowledgement of order, taking into account normal working days only. If the product is temporarily out of stock we will contact you as to when the goods will be available, and ask you how you wish to continue with your order. To ensure prompt delivery, accurate information is vital. Please ensure that all names and addresses are accurate. Our products will require a signature on receipt, so please ensure that someone will be able to accept the delivery. Alternatively, we can deliver to a work address. If no one is in to accept delivery, the courier will leave a card. They will reattempt delivery a further time. It then becomes the recipient's responsibility to contact the courier to rearrange a suitable delivery date. We take extra care with our packaging to ensure that your physical order arrives in good condition. In the case of your electronic download, we check that there are no known infections transmitted with our products. In the event of any missing or damaged goods, please contact us, by telephone or in writing within three days of delivery. Consultancy Our consultancy rates are agreed up front with the client ensuring that there are no hidden extras or additional charges. For national travel we choose the most approprite method of transport. Car mileage will be charged at the rate of 40p per mile for the first 10,000 miles and 25p thereafter. For international (or domestic) air travel, fares are based upon economy fares, however when it is necessary for the OFQT consultant to be outside of their own country for more than 12 hours the cost of overnight accommodation and country-specific rate subsistance is also charged to the client. Clients always get the consultant stated as being the expert in relation to a particular service. Associates and/or other team members are only included after discussion and agreement with each client, their use being dependent on the nature and size of the project. Payment for consultancy should be made upon receipt of our invoice and can be made in either British Pounds (sterling) or Euros. BACS, IBAN and BIC numbers are clearly quoted on our invoice. Payments in other currencies can be made by prior arrangement with the OFQT FINANCE DIRECTOR We aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears or staggered payments across longer, more complex projects. * * * * * * * * * * * * * Code of Practice Confidentiality We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates. Ethics We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our masterclasses, supervision and consultancy services, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers. Conflict of Interest / Non-Disclosure Due to the sometimes sensitive nature of consultancy services, we take extra care not to disclose any confidential information should we ever be required to provide a service to a direct competitor of a client and, where possible, will generally try to avoid any dealings with competitor companies even after the cessation of services to a client. We are always willing to sign non-disclosure agreements, where it is deemed appropriate and/or necessary by the client. Quality Assurance We maintain the highest quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide interim progress reports. Professional Conduct We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients. Equality and Discrimination We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age, or personal disability. Disclaimer All items shown on the website are subject to availability. Whilst every effort has been made to ensure that the information contained in this website is correct, OFQT Ltd cannot be held responsible for any errors that may occur. The terms and conditions are accurate as at 05.01.10
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