Continuous Quality Training Improvement

Thank you for your interest in this masterclass, developed to

meet the needs of training businesses and in-company training functions looking to survive in the current economic climate. 

This one-day Masterclass will ensure that delegates leave with an

understanding of how to apply continuous quality improvement

processes to their in-house training function or training business using

an established quality management framework - the EFQM

Excellence Model*

The Model can be used to focus on what a training business or        in-house training function does, or could do, to provide excellent services and products to its customers/service users. Whereas it is non prescriptive and does not involve strictly following a set of standards, it does provide a broad and coherent set of assumptions about what is required for good training provision.

During 2009, OFQT 'field-tested' a customised EFQM online assessment tool developed specifically for training systems and processes in Education and Training Organisations (ETO's).  This masterclass introduces the self-assessment tool and outlines its various uses.

*EFQM (The European Foundation for Quality Management) owns the intellectual property of the Excellence Model. It is a not-for-profit membership foundation based in Brussels and was set up in 1989 by the CEOs of large European businesses.

Download our flyer and print off, distribute or attach to a local

funding request or simply pre-reserve your place on the next

available date using the form below.

   being produced for 2010 launch

How large is the masterclass?

We limit attendance numbers (never more than 15 places

are sold at any of our masterclasses) allowing us to maximise

your personal learning and give ample opportunity for discussion

about how the concepts can work in your own situations.

Who would most benefit?

Professionals who manage an HR/HRD/Training Function, Quality

Assurance and/or Quality Control Managers, Operational Managers

and Service Improvement Managers from private, public and

third sector organisations.

Why is this important?

Service and quality improvement should be part of an ongoing initiative in any training business and every training function.  It can provide the USP (unique selling point) for a training business and be its differentiator.   It can enhance the credibility and value of an in-house training function.

In both cases, it helps training meet the changing demands of delegates and clients alike. 

If you run an in-house training function or an independent training business ask yourself these three questions:

• Do you regularly review your quality management processes? 

• Do you have in place a quality control mechanism?

• Do you quality assure your training services and products?

If the answer is NO to any of these questions, then you need to attend this masterclass - before your competitors do!

What will you learn?

Extra #1

What value do you place on your teams' knowledge and

organisational memory? 

Research shows that organisations find it easier to strategically

plan for the future when they are clear about where they have

been in the past.  Upon registration, you will receive this FREE report explaining the importance of reflection and how to undertake reflective practice, a vital skill for anyone in an organisation that wants to improve services and performance.

Extra #2

How much do you pay for your staff to attend external/in-house training courses?  How much do they really want to change the

status quo and put ideas into practice?

Four years of research, beta testing and validation means that

we now have a solution - the Situational Knowledge Profiler - a unique attitudinal development tool to help you put your team

in the right attitude to learn and accept/undertake change.  Participants who pre-reserve a place for our masterclass receive FREE access to this tool to try it for themselves and their team.

Extra #3

Learning in a masterclass is all very well, but what happens

when you go back to work?  How easy is it to maintain the

momentum and put into practice what you have learned?

After attending this masterclass you will be offered unlimited

one-to-one personal coaching for three months - alone

this is worth in excess of £3500, but you pay NOTHING as it is included in your masterclass fee.  This gives you the chance to apply the techniques, see the results and reflect upon your practice.

PRE-RESERVE YOUR PLACE TODAY AS PLACES ARE STRICTLY LIMITED

Thank you for your support - together we can ensure that

training continues to make a real difference to the business

bottom-line.