The EFQM Excellence model provides an established framework against which organisations

can benchmark the quality and excellence of their services.

Where to start?

Working with such EFQM can often be confusing so we at OFQT aim to make this excellence model as straightforward as possible - saving you time by focusing your efforts on what will be

most productive in your situation.

Excellence is not simply a 'moment in time' but part of an ongoing and sustainable process and

one which will set a business apart from its competitors.  We bring EFQM to life, presenting

examples from previous award-winning organisations. 

Working in an inclusive way with your quality management lead, HR and Training teams ensures

that all stages are owned by the organisation and not us.

 

EFQM Consultant & Assessor - Józefa Fawcett

  

  

   As well as being Managing Director    

   (Business & Product Development) at

   OFQT Józefa is also a qualified EFQM

   Assessor for both the European Excellence

   Award and the UK National Quality Award.

 

 

A learning specialist with over 33 years of experience in training, learning and organisational development, Józefa is in regular demand as a conference speaker and technical adviser on

Learning Projects funded by the European Commission.  She is also winner of the 2009 Global Excellence Award for HR Leadership for the UK.

Józefa provides EFQM Consultancy to organisations wishing to start their journey towards sustainable excellence.  She guides them through the preparatory steps enabling organisations

to apply for Committed or Recognised status.

      

This can incude self-assessment, gap analysis and how to use RADAR, a rigorous management methodology, which defines the learning cycle inherent to an effective change management

process.

As an EFQM Award Assessor and part of an external team, she will make a planned site visit

to ascertain how well an organisation is progressing along their excellence journey, scoring

them against the EFQM criterion accordingly.

To avoid any conflict of interest: when EFQM allocates her as an Assessor to a company with

which she has had consultancy dealings, she will declare her involvement and disqualify herself

from participating in any assessment visits or assessment teams. 

CONTACT JÓZEFA THROUGH OUR REQUEST PAGE

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Learn more about Quality & Excellence

We run public open MASTERCLASSES about quality and excellence are held in London at the Chartered Quality Institute as well as customised in-house versions for your organisation.

SELF-ASSESSMENT OF TRAINING QUALITY USING THE EFQM EXCELLENCE MODEL

 

Learn more about EFQM by accessing some of our FREE ARTICLES

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