If you missed any of our previous episodes, then scroll down to watch Series 1 from the beginning. Each Monday we post the latest episode, so make sure you bookmark the website page shown below and keep up to date with Sue and her management team.
Julie, Director of Business Improvement and Change reflects upon the fact that she might not be able to provide her Board with vital information about training, so she arranged a meeting with her Head of Human Resources, Sophie...
How well do you think that Julie reflected upon her week? Clearly she needs to practice this skill often so that it becomes part of her normal working week. How well do you reflect, if at all? Do you consider it to be an important management skill or simply a time-wasting exercise?
Diane, Training and Development Manager, has been asked to try out a self-assessment tool to improve the quality of the in-house training her team has been providing.
How do you feel about your training provision? What might your team say if you wanted to put in place a self-assessment process? What should Diane do now?
Arjun, Director of Finance meets up with Brian, Director of Facilities by chance in the staff restaurant, giving him a good opportunity to find out what he really things about Sue's plans to drive forward quality and excellence throughout The Company.
If you were Arjun, what would you do now? You must be seen to support Sue and her plans but also know from what you have read that going for quality is NOT going to be easy, and what about others like Brian, who are just not interested?
* * * * * * * * * * *
Getting to grips with evaluation
Series 1 Episode 5 - 8th February 2010
Diane has been called to a meeting with her Head of Human Resources, Sophie, what new tasks does she want her to do now?
Diane is not happy. She has more than enough work to do and now this! How on earth is she going to explain to her team that they are going to be under scrutiny? More importantly, what if the results are not good, where is that going to leave her and her team? What would you do?
* * * * * * * * * * *
Quality management tick boxes
Series 1 Episode 6 - 15th February 2010
Arjun finally gets to meet up with Farrah, Director of Corporate Governance and Quality to challenge her about what seems like the latest quality management fad
* * * * * * * * * * *
An announcement from Sue, Chief Executive!
Series 1 Episode 7 - 22nd February 2010
No film this week, instead an internal memo from Sue.
So it is official, "The Company" is planning its journey towards excellence - but is it really ready for this?
* * * * * * * * * * *
We don't want to do this
Series 1 Episode 8 - 1st March 2010
Sandie and Maksim, the two training and development officers are really upset
about all the changes that are taking place to do with evaluation and self-assessment.
So there is serious dissent in the ranks - what on earth is Diane going to do? She
needs the support of her team, but they are suspicious about what the motives are
* * * * * * * * * * *
Better management of information and knowledge
Series 1 Episode 9 - 8th March 2010
Sue and Raymond have a heart to heart about the way information and knowledge
are managed within "The Company"
Sue is starting to alienate members of her Board, not a good strategy at a time when she